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Customer Service Star

Becoming a Customer Service Star – a fresh approach to measuring and increasing individual Customer Care Awareness


Customer service has become increasingly important in recent years, as organisations have realized that the important factor in their success is how they treat their customers or members of the public.

During this course you will be looking at your personal values towards customer services. You will identify areas in which you have strong customer service values and those on which you may focus additional attention. By examining your values, you may be able to make a greater total contribution to the satisfaction of you clients and members of the public.

Learning outcomes of the course

  • An introduction to sound customer care principles: Understanding what customer care means and why it actually matters.
  • Quality Customer Care: What are the characteristics of a quality customer care officer? Recognising one’s own behaviours and their effects.
  • Understanding Customer needs and expectations. Every customer care has certain needs and expectations that must be met. Through the discussions of various practical exercises delegates will get a better understanding of how to identify and address the needs and expectations of their customers more effectively.
  • Managing the customer’s perception. The final session of the day will focus on the understanding and managing customers’ perceptions. These perceptions include how customers react to your attitude, your concern for their problems and the way you handle their questions or service requirements.
  • Becoming a Customer Care Service Star. How we treat our customers can be considered as the most important factor in any organisation’s success. Delegates will complete an inventory that will be looking at their personal values toward customer service. By examining their values, they may be able to make a greater total contribution to the satisfaction of their customers.

Duration: One day
Cost: P.O.R
NQF Level: 3 with a credit allocation of 4


iThemba is an accredited
Provider of Education and Training
with the Services Seta # 0659

All course fees includes:

  • NQF Aligned Courses
  • Certificate of Attendance
  • Light Lunch and Refreshments
  • 15% Tax

Contact info

For further information and reservations please contact Sarah Swanepoel at:
Telephone: 012 998 0809
E-Mail: artsiecrafts3@gmail.com