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Effective Front line Personnel

Introduction

Often little attention is paid to the training of the Receptionist/Telephonist. She is usually the first person in your company with whom clients come into contact – either on the telephone at your reception areas. It is essential that this “first impression” be one of professionalism and friendliness.

Aspects to be covered are:

  • Attitudes – My key to success
  • The role of the Receptionist
  • Communication
  • Telephone techniques
  • Handling of unsatisfied customers
  • Self Image

Duration: One day
Cost: P.O.R
NQF Level: 3 with a credit allocation of 4

Accreditation

iThemba is an accredited
Provider of Education and Training
with the Services Seta # 0659

All course fees includes:

  • NQF Aligned Courses
  • Certificate of Attendance
  • Light Lunch and Refreshments
  • 15% Tax

Contact info

For further information and reservations please contact Sarah Swanepoel at:
Telephone: 012 998 0809
E-Mail: artsiecrafts3@gmail.com