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Conflict Management


Conflict comes about from differences – in needs, values and motivations. Sometimes through these differences we complement each other, but sometimes we will conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. Resolving conflict requires skills.

Learning outcomes of the course

Upon completing this course, the participants should:

Apply the Win/Win Approach in changing the conflict from adversarial attack and defense to co-operation.

  • Apply the Creative response to conflict in turning problems into possibilities.
  • Understand Empathy and its necessity in establishing rapport and openness between people.
  • The essence of Appropriate Assertiveness to state one’s case without arousing the defenses of the other person.
  • Managing emotions as an attribute in resolving matters
  • Understand and apply the concept of Mapping
  • Designing Options in resolving matters
  • Develop critical Negotiation skills necessary in solving conflict
  • Understand the role of Third Party Mediation in the resolution process

Duration: Two days
Cost: P.O.R
NQF Level: 5 with a credit allocation of 10


iThemba is an accredited
Provider of Education and Training
with the Services Seta # 0659

All course fees includes:

  • NQF Aligned Courses
  • Certificate of Attendance
  • Light Lunch and Refreshments
  • 15% Tax

Contact info

For further information and reservations please contact Sarah Swanepoel at:
Telephone: 012 998 0809
E-Mail: artsiecrafts3@gmail.com