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Assertive Communication Skills



Assertiveness is an essential skill in the working environment and in all our relationships with other people. Being assertive builds self-esteem and increases our ability to handle conflict and criticism. It enables us to deal with interpersonal problems in an open and constructive manner.

This program is designed for people who want to improve their personal effectiveness by developing their personal self-confidence and their ability to interact with others in an open and appropriate way.

Learning outcomes of the course

  • Understand the necessity of assertiveness communication skills for success in his/her day-to-day tasks and team work.
  • Recognising and understanding the necessity of building a sound self esteem.
  • Asserting Basic Rights
  • Distinguishing between Empathy and Sympathy
  • Listening more effectively
  • Recognising Assertive, Non-Assertive and Aggressive Styles
  • Establishing congruence between the verbal, Non-verbal and emotional components of assertive communication
  • Applying seven practical verbal skills in difficult situations
  • Managing assertively
  • How to deal with Anger

 Duration: Two days
Cost: P.O.R
NQF Level: 5 with a credit allocation of 3


iThemba is an accredited
Provider of Education and Training
with the Services Seta # 0659

All course fees includes:

  • NQF Aligned Courses
  • Certificate of Attendance
  • Light Lunch and Refreshments
  • 15% Tax

Contact info

For further information and reservations please contact Sarah Swanepoel at:
Telephone: 012 998 0809
E-Mail: artsiecrafts3@gmail.com